At YNG Media, we are committed to ensuring your satisfaction with our products and services. Our refund policy is designed to be fair and transparent, providing guidelines for when refunds may be requested.
1.1 Digital Services and Products
- Refunds are available for digital services and products (e.g., software, digital downloads, online courses) purchased through our website.
1.2 Refund Request Process
- To request a refund, please contact our customer support team at [email protected].
- Refund requests must be submitted within 7 days from the date of purchase.
1.3 Refund Criteria
- Refunds will be considered under the following conditions:
a. The purchased product or service is defective or not as described.
b. You experience technical issues that we cannot resolve within a reasonable time frame.
c. You accidentally purchased the same digital product or service multiple times.
1.4 Refund Exceptions
- We do not provide refunds for:
a. Change of mind or buyer’s remorse.
b. Services that have already been delivered or partially consumed.
c. Digital products that have been downloaded or accessed.
d. Products or services provided by third-party vendors through our website.
3. Processing Time
- Refunds will be processed within 5-7 business days after we receive and inspect the returned product or after confirming the eligibility of a refund for digital services.
4. Contact Information
- For any refund requests or inquiries, please contact our customer support team at [email protected].
5. Changes to the Refund Policy
- We reserve the right to modify this refund policy at any time. Any changes will be communicated on our website.
By using our website and making a purchase, you agree to adhere to this refund policy.