If you’re looking for a complete solution to manage your customer relationships, marketing campaigns, and communication channels, Brevo is the platform for you. With all essential tools in one place, Brevo helps businesses streamline operations, improve engagement, and drive revenue.
This blog outlines how Brevo delivers email marketing, CRM, SMS, chat, phone, and analytics in one powerful system—optimised for businesses of all sizes.
What Is Brevo?
Brevo is an all-in-one CRM and customer engagement platform that helps businesses connect with their audience across multiple channels. Whether you’re a startup, e-commerce store, or enterprise company, Brevo brings together everything you need to manage marketing, sales, and support—without switching between tools.
Key Features of Brevo – All-in-One Platform
1. Email Marketing
Brevo offers a robust email marketing solution with drag-and-drop builders, automation workflows, and list segmentation. You can schedule campaigns, personalise content, and track open and click-through rates—all from one dashboard.
2. SMS and WhatsApp Campaigns
Run targeted campaigns via SMS and WhatsApp to reach customers directly on their mobile devices. Perfect for time-sensitive offers, alerts, and reminders.
3. Push Notifications
Send browser-based push notifications to keep users engaged even when they’re not on your site.
4. Online Forms
Build custom forms to collect leads, feedback, and contact information. Easily embed them on your website or landing pages.
5. SMTP Email Services
Use Brevo’s reliable SMTP service for sending transactional emails such as order confirmations, password resets, and receipts.
🧩 Complete CRM and Sales Tools
6. Sales Pipelines
Visualise your entire sales funnel: track leads, deals, and activities in one place to close more sales, faster.
7. Meeting Scheduler
Allow customers to book appointments directly with your team, ensuring they are fully synced with your calendar.
8. Phone System
Get a business phone number, make calls directly from the platform, and log all interactions.
💬 Omnichannel Messaging and Conversations
9. Live Chat
Add a chat widget to your website for real-time support and lead generation.
10. Chatbot Automation
Automate replies to FAQs and route queries to the right team using smart AI chatbots.
11. Universal Inbox
Manage conversations from email, chat, Facebook, Instagram, and WhatsApp—all in a single inbox.
12. Messaging API
Integrate Brevo messaging with your own systems and apps for full automation and control.
13. Conversation Platform
Centralise customer interactions across all communication channels in one place.
📊 Customer Insights and Analytics
14. Customer Data Platform (CDP)
Build a unified profile for each customer by combining data from multiple touchpoints.
15. Data Analytics
Track campaign performance, website activity, and sales metrics in real time. Make data-driven decisions with visual reports.
16. Visitor Intelligence
See who’s visiting your site, what they’re browsing, and when they return—helping you personalise your outreach.
🎁 Loyalty and Retention
17. Loyalty Program
Reward returning customers with points, discounts, and exclusive offers to increase retention and repeat purchases.
💼 Who Should Use Brevo?
Brevo is designed for:
- Small and medium businesses
- E-commerce brands
- B2B companies
- Agencies
- SaaS platforms
Whether you want to manage marketing, sales, or customer support, Brevo makes it easy. Join Now
🚀 Why Brevo is the Best All-in-One CRM Solution
- No need for multiple tools or integrations
- Centralised customer data
- Real-time communication tools
- Scalable for businesses at every stage
- Easy-to-use with automation built in
🟢 Start with Brevo Today
Brevo simplifies CRM, marketing automation, and multi-channel messaging in one affordable platform. Focus on growing your business, not managing dozens of tools.
👉 Visit brevo.com to get started.
